Refund Policy

Last updated: 2026-05-04

This Refund Policy is incorporated by reference into the IGERSLIKE ® Terms of Service. By purchasing any Service from IGERSLIKE ® (IGERSLIKE FZE LTD), you acknowledge and agree to the terms set forth in this policy.

1.1 IGERSLIKE ® provides non-tangible, irrevocable digital Services for social media engagement and growth. Our Services are delivered electronically and begin processing automatically once an order is placed. Because of the nature of the product, once a Service has begun delivery or has been completed, it cannot be "returned" or "undone".

1.2 As a customer, you are responsible for understanding this when purchasing any item on the Site. By completing a purchase you acknowledge that you understand:

1. The exact nature of the Service you are purchasing;
2. That digital Services cannot be returned, refunded or exchanged once delivery has begun;
3. That all sales are final once processing begins;
4. That delivery times may vary based on system load, supplier availability and target social network behavior.

1.3 Express consent to immediate performance. By placing an order or activating a subscription, you expressly request that performance of the Services begin immediately and you acknowledge that, to the extent permitted by applicable consumer law (including, where applicable, Article 16(m) of EU Directive 2011/83/EU and corresponding national implementations), you lose any statutory right of withdrawal or "cooling-off" period once performance has commenced.

1.4 Statutory rights preserved. Nothing in this Refund Policy limits or excludes any non-waivable statutory consumer right that applies to you under the law of your country of residence. Where applicable consumer law grants you a right that goes beyond this Policy, that right will prevail to the minimum extent legally required.

2.1 IGERSLIKE ® maintains a strict no-refund policy for digital Services that have been delivered, are being delivered, or have started processing. All products are sold "as is". All purchased credits ("coins") must be spent on the Platform; partial refunds of credits are not issued and credits are not reversible while the Site and the system are fully working.

2.2 However, we recognize that exceptional circumstances can occur with regard to the character of the products we supply. The following sections describe the only scenarios in which we will honor a refund or remedy request.

3.1 Non-delivery of the product

If the delivery of a Service is not started within a reasonable time after purchase, or our system is broken to the point of being unable to deliver the Service:

• Claims for non-delivery must be submitted in writing to [email protected] within 3 (three) days from the order placement date. After this window, the Service will be considered completed and no refund will be issued.
• Claims must include the order ID, the account or link associated with the order, and any relevant evidence.
• We recommend contacting our support assistance first; many delivery issues are resolved within hours.

3.2 Product not as described

If the Service you received is materially different from the description on the Site:

• Claims must be reported to [email protected] within 3 (three) days from the date of purchase.
• Clear evidence must be provided proving that the purchased Service is not as described on the website (screenshots, system data, side-by-side comparisons).
• Complaints based merely on the customer's false expectations or wishes are not honored for a refund.

3.3 Default delivery guarantee

Unless otherwise stated, Services purchased on the marketplace include a default guarantee of 1 (one) day from delivery to cover drops or initial delivery issues. With insurance or premium add-ons (where offered), the maximum guarantee period is 30 (thirty) days from the date of purchase. Specific Services may include their own guarantee window, which prevails when explicitly stated on the product page.

3.4 Remedy hierarchy

Where a claim under §3.1, §3.2 or §3.3 is accepted, IGERSLIKE ® will, at its sole discretion and in the following order of preference, apply one of the remedies below:

1. Re-fill / re-delivery — we top up the dropped or missing engagement to restore the order to the originally purchased quantity, where technically possible through our Suppliers or systems.
2. Store credit — if re-fill is not technically possible (for example, the target account became private, the post was deleted, or the relevant supplier network is permanently unavailable), the equivalent value in Credits / Coins is added to your IGERSLIKE ® account.
3. Refund — only when neither re-fill nor store credit is acceptable to the User and the claim itself is otherwise valid under §3.1, §3.2 or §3.3, a refund will be issued to the original payment method.

3.5 Partial delivery

When an order is partially delivered, any remedy will be calculated only on the undelivered portion, based on system logs. Already-delivered engagement is not refundable, even if it later drops outside the applicable guarantee window. IGERSLIKE ®'s system logs are the definitive reference for what was delivered.

3.6 Force-majeure non-delivery

If a Service cannot be delivered (or completion cannot be confirmed) due to a force-majeure event, a Supplier permanently shutting down, a target social network suspending its API or platform-wide policy change, IGERSLIKE ® will offer store credit of equivalent value as the primary remedy. A refund to the original payment method may be issued, at our discretion, only where store credit is not viable for the User.

We do not accept refund requests based on:

• Personal expectations about the results;
• Subjective interpretation of Service quality;
• Change of mind after purchase;
• Misunderstanding of the Service description (the description on the Site is the definitive reference);
• Comparisons with other providers;
• Market conditions affecting results (algorithm changes, platform updates, ban waves);
• Free credits, promotional credits, bonus Services or referral rewards;
• Services that have been fully delivered and confirmed by our system logs;
• Users that have violated our Terms of Service;
• Any case where the User has set the target account to private, restricted by country, or otherwise unreachable during delivery;
• Any case where the User changed the username, password, email or other connecting credentials of the target social account during delivery;
• Multiple refund attempts from the same customer or the same account.

5.1 IGERSLIKE ® maintains detailed system logs to verify Service delivery. These logs include:

1. The exact time and date when Service delivery began;
2. Progress tracking throughout the delivery;
3. Completion status and final delivery confirmation;
4. IP addresses and account information associated with the order;
5. Counters and metrics of the targeted post or account at the moment of delivery.

5.2 These logs are the definitive reference for delivery verification. We track the public counters of links submitted in orders only while the order is being delivered (e.g. how many likes, plays, followers, views the link has). Once the order is completed we stop tracking. No other information is scraped.

6.1 Submission. To initiate a refund or remedy request that fits one of the eligible scenarios above:

• (i) Email [email protected] with your order ID, the account or link associated with the order, and a detailed explanation of the issue. Include any supporting evidence;
• (ii) Allow up to 3–5 business days for review;
• (iii) If approved, the chosen remedy is applied per §3.4;
• (iv) Where a refund is issued, processing time after approval is typically 7–10 business days, depending on your financial institution.

6.2 Channel. Disputes must be handled exclusively through our official support channels. We do not accept refund inquiries through social media or third-party platforms.

6.3 Refund amount. Where a refund is approved, the refunded amount equals the amount actually paid by the User for the affected Service, after deducting any used promotional credits, applied discounts, referral rewards, transaction fees borne by IGERSLIKE ®, and the value of any portion already delivered (per §3.5). Refund amounts never exceed the original cash amount charged.

6.4 Refund method. Refunds are issued only to the original payment method used for the purchase, unless that method is no longer available (e.g. card expired, payment processor closed our account), in which case IGERSLIKE ® will offer store credit as an equivalent remedy.

6.5 Currency and exchange-rate risk. Refunds are issued in the same currency in which the original payment was settled by the relevant payment processor. Differences between the amount you originally paid in your local currency and the amount you receive after the refund — caused by fluctuating exchange rates, processor fees or bank conversion margins — are not the responsibility of IGERSLIKE ®.

6.6 Cryptocurrency payments. Where the original payment was made in cryptocurrency, refunds are issued as store credit by default, denominated in the equivalent fiat value at the time of the original purchase. Crypto-to-crypto refunds are issued only at our sole discretion and only where technically supported by the originating processor; in that case, the refund is denominated in the same coin and at the same fiat-equivalent value as the original payment, and any difference caused by crypto market volatility is not refundable.

6.7 Taxes. Where a refund is issued, any VAT, GST or sales tax actually charged on the refunded amount will be refunded together with the principal amount.

7.1 Subscriptions can be cancelled at any time via your account dashboard or by contacting [email protected]. Cancellation prevents future renewals from being charged.

7.2 Cancellation does not generate a refund of the current, already-paid billing period. Your subscription remains active until the end of the period you have already paid for, after which it will not renew. IGERSLIKE ® does not issue pro-rata refunds for unused subscription time.

7.3 Refunds for a current subscription period may be issued only under §3.1 (non-delivery) or §3.2 (not as described), subject to the same time windows and evidence requirements.

We reserve the right to deny refund requests in any of the following circumstances:

• (i) Any attempt to abuse or exploit the refund policy;
• (ii) Multiple refund requests by the same User or the same account;
• (iii) Failure to adhere to all terms and conditions outlined in our Terms of Service;
• (iv) Failure to provide clear evidence supporting the claim;
• (v) Where our system logs show successful delivery initiation or completion.

9.1 IGERSLIKE ® takes fraudulent claims and chargebacks seriously. By purchasing on the Site you acknowledge that you understand what you are buying and that you will not file a fraudulent dispute or chargeback through your card issuer, PayPal, cryptocurrency processor, or any other payment processor.

9.2 Upon a fraudulent attempt to file a dispute or chargeback, IGERSLIKE ® reserves the right, where applicable, to:

• Reset all followers, likes, views, comments and other engagement delivered to the User's accounts;
• Terminate the User's account immediately and forfeit all remaining credits;
• Permanently ban the IP address(es), email address(es), and phone number(s) associated with the account and the disputed purchase;
• Retain all service records and transaction logs as evidence;
• Report the activity to relevant authorities, payment processors and partner networks;
• Pursue legal action when necessary;
• Share information about the fraudulent activity with other service providers in the industry.

10.1 Credits (also referred to as "coins") purchased on the Platform are not refundable while the Site and the system are fully working, and:

1. Cannot be converted back to monetary value;
2. Cannot be transferred between accounts;
3. Cannot be exchanged for unrelated Services or different tools;
4. Are non-negotiable once processed;
5. Must be spent on the Platform — partial refunds are not issued.

10.2 In the exceptional case where the Site is permanently unable to deliver Services, Users with a remaining credit balance may request a refund to their original payment method. In such case, the User account will be closed and the User will not be able to use the Platform thereafter.

11.1 The effectiveness of our Services may be influenced by external factors beyond our control, including platform algorithms, target account settings, content quality and general market conditions. IGERSLIKE ® makes no guarantees about specific outcomes or results, as these factors vary significantly between accounts and time periods.

11.2 We explicitly state that:

1. Delivery times are estimates and may vary based on system load and supplier availability;
2. Results depend on multiple external factors;
3. Service quality is measured by successful delivery as logged by our system, not by subjective outcomes;
4. Technical limitations may affect delivery speed and patterns;
5. Social network policy or algorithm changes may impact Service effectiveness.

In the event of a dispute regarding a Service, IGERSLIKE ® follows a structured resolution process:

• First level — automated verification. Our automated systems verify Service delivery status and order parameters: delivery logs, order specifications, account status. Most issues are resolved at this stage.
• Second level — manual review. If the automated verification is inconclusive, our support team will conduct a manual review covering: complete order history, Service delivery logs, account activity patterns, communication records, and system performance data.
• Final determination. IGERSLIKE ® maintains final authority in all dispute resolutions. Decisions are based on objective data and system logs, not subjective claims.

The following activities are forbidden and will result in immediate account termination, forfeiture of remaining credits, and may result in legal action:

1. Filing false non-delivery claims;
2. Attempting to reverse payments after Service delivery;
3. Creating multiple accounts to abuse our systems;
4. Manipulating evidence or Service delivery data;
5. Making false claims about Service quality;
6. Threatening or attempting to coerce our support team;
7. Sharing accounts or reselling Services without our written permission.

IGERSLIKE ® reserves the right to modify this Refund Policy at any time. Changes become effective immediately upon posting to the Site. Continued use of our Services after policy updates constitutes acceptance of those changes.

For questions about this Refund Policy or to submit an eligible refund request:

• Support: [email protected]
• Live chat: available through the Site
• Support tickets: through your account dashboard

Response times — priority tickets within 12 hours; standard inquiries within 24 hours; general questions within 48 hours.

This Refund Policy is governed by the laws of Dubai, United Arab Emirates. Any disputes arising from this policy are subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates. The invalidity or unenforceability of any provision of this policy shall not affect the validity or enforceability of any other provision.